Shipping Policy

Our Commitment to Your Journey

At Kite Boarding Shop, we fuel your passion for the wind and waves. We know that getting your gear on time and in perfect condition is as crucial as catching the right gust. Just as you trust our expertly curated selection—from high-performance Foil Kites and precision Control Bars to supportive Harnesses—we ensure your shopping experience is seamless, reliable, and built for speed, both in delivery and support.

This policy details our shipping procedures and our rider-focused returns process for purchases made on kiteboardingus.com. Please read it to understand how we get you geared up and how we handle things if you need a change.

🚢 Shipping Information

We ship globally to get kiters on the water everywhere (excluding Asia and certain remote regions due to logistical constraints).

Order Processing Time

All orders are processed within 1-2 business days after payment confirmation. Orders are not processed or shipped on weekends or holidays.

Shipping Methods & Timeframes

We partner with trusted carriers to ensure your gear arrives safely. Please see the options below:

📦 Returns & Exchanges

We stand behind our gear. If something isn’t right, we’re here to help you get what you need to get back out there.

Step-by-Step Return Process

Follow these steps to ensure a quick and efficient return, just like rigging your kite for optimal launch.

1 Initiate Your Return Request

Within 15 days of delivery, email our support team at [email protected] with the subject line "Return Request: [Your Order Number]".

Use the template below in your email to ensure we have all necessary information:

2 Receive Your RMA & Instructions

Within 2 business days, we’ll email you a Return Merchandise Authorization (RMA) number and detailed shipping instructions. Do not ship any items back without an RMA number—it’s essential for tracking and processing your return efficiently.

3 Pack and Ship Your Return

Securely pack the item(s) in their original packaging, including all accessories, manuals, and tags. Include a copy of your packing slip or the RMA email inside the box.

Ship your return to our gear hub:

Note: We recommend using a trackable shipping service (like DHL or FedEx) and retaining your proof of postage. You are responsible for return shipping costs unless the return is due to our error.

4 Inspection & Processing

Once your return arrives at our Savannah hub, our gear experts will inspect it within 3-5 business days to ensure it meets our return conditions. You will receive an email notification confirming receipt and the inspection outcome.

⏱️ Refunds: Timing & Methods

Refund Timeline

Once your return is approved, refunds are processed within 5-10 business days.

The total time for funds to appear in your account depends on your financial institution:

• Credit/Debit Cards (Visa, MasterCard, JCB): 5-10 business days after we process the refund.
• PayPal: 3-5 business days after we process the refund.

Exchanges

For exchanges (e.g., a different size of Mystic Harness or color of Board Bag), we recommend the following fastest route:

1. Process a return for a refund as outlined above.
2. Place a new order for the desired item on our website.

This ensures you secure the correct product from current inventory without delay. If you prefer a direct exchange, please indicate this in your return request, and we will facilitate it subject to product availability. Any price differences will be charged or refunded accordingly.

🚫 Non-Returnable Items & Exceptions

To ensure safety, hygiene, and the integrity of customized or personalized gear, the following items from our menu cannot be returned or exchanged unless they arrive defective or damaged:

• Build A Bar Workshop Components & Final Products: Due to their custom-configured nature tailored to your specific riding style, these are final sale.
• Demo and Used Gear: Clearly sold “as-is” at a discounted rate. All sales are final.
• Closeout Gear/Sale Items: Specifically marked as “Final Sale” or “Non-Returnable”.
• Opened or Used Safety & Hygiene Items: This includes Booties, Gloves, Flotation and Impact Vests, Harnesses, and Harness Accessories if the hygiene seal is broken or signs of use are present.
• Personalized or Customized Products: Any item modified per your specifications.

International Returns (Outside USA)

We accept international returns, but please note:

• You are responsible for all return shipping costs and any applicable customs duties or taxes incurred during the return shipment.
• Refunds will be issued in US Dollars (USD). Your financial institution will determine the final amount in your local currency, which may vary due to exchange rates.
• Please mark the package as “RETURNED GOODS” on customs forms to avoid additional charges.

Defective or Incorrect Items

If you receive a defective item (e.g., a faulty Camera Mount) or an incorrect product (e.g., a Foil Board different from your order), contact us immediately at [email protected]. We will cover all return shipping costs and expedite a replacement or refund. Please include photos or a video clearly showing the issue.