Our Commitment to Your Satisfaction

At Kite Boarding Shop, we understand that precision gear is essential for peak performance on the water. Just as you trust our curated selection of Foil Kites, Control Bars, and Harnesses, we stand behind our products with a clear and rider-focused returns policy. We aim to make the process as smooth as gliding on a perfect wind—straightforward, reliable, and built for your peace of mind.

This policy covers returns, exchanges, and refunds for purchases made on kiteboardingus.com. Please read it thoroughly before initiating a return.

đź“‹ Policy at a Glance

  • Return Window: 15 days from the date you receive your order.
  • Condition: Items must be unused, in original packaging, with all tags and accessories.
  • Return Process: Initiate via email → Receive RMA & Instructions → Ship to our Savannah hub.
  • Refund Timeframe: 5-10 business days after we receive and inspect your return.
  • Return Shipping: Customer pays unless the return is due to our error or a defective product.
  • Exchanges: Subject to product availability. We recommend returning for a refund and placing a new order for the fastest service.

Step-by-Step Return Process

Follow these steps to ensure a quick and efficient return, just like rigging your kite for optimal launch.

1

Initiate Your Return Request

Within 15 days of delivery, email our support team at [email protected] with the subject line “Return Request: [Your Order Number]”. Use the template provided below to ensure we have all necessary information.

2

Receive Your RMA & Instructions

Within 2 business days, we’ll email you a Return Merchandise Authorization (RMA) number and detailed shipping instructions. Do not ship any items back without an RMA number—it helps us track and process your return efficiently.

3

Pack and Ship Your Return

Securely pack the item(s) in their original packaging, including all accessories, manuals, and tags. Include a copy of your packing slip or the RMA email inside the box. Affix the provided return shipping label (if applicable) or ship to:

Kite Boarding Shop Returns
12300 Apache Avenue
Savannah, US 31419

Note: We recommend using a trackable shipping service (like DHL or FedEx) and retaining your proof of postage.

4

Inspection & Processing

Once your return arrives at our Savannah hub, our gear experts will inspect it within 3-5 business days to ensure it meets our return conditions. You will receive an email notification confirming receipt and the inspection outcome.

Return Request Email Template

Copy and paste the template below into your email to expedite your request.

Subject: Return Request: [Your Order Number] Dear Kite Boarding Shop Team, I would like to initiate a return/exchange for my recent order. Order Number: [Please insert] Date of Delivery: [Please insert] Item(s) to be returned: [e.g., 1x North Foil Kite 12m, 1x Duotone Control Bar] Reason for return: [e.g., Incorrect size, Changed mind, Defective item (please describe)] Preferred resolution: [Refund / Exchange for (specific product & size)] My shipping address is: [Your Name] [Street Address] [City, State, Postal Code] [Country] Please provide the next steps and any required return labels. Thank you, [Your Name]

Refunds: Timing & Methods

⏱️ Refund Timeline

Once your return is approved, refunds are processed within 5-10 business days. The total time for funds to appear in your account depends on your financial institution:

  • Credit/Debit Cards (Visa, MasterCard, JCB): 5-10 business days after processing.
  • PayPal: 3-5 business days after processing.

Note: Original shipping fees are non-refundable unless the return is due to our error.

Refunds will be issued to the original payment method used for the purchase. If you paid via PayPal, the refund will go back to your PayPal account. Store credit is available upon request.

Exchanges

For exchanges (e.g., a different size of Mystic Harness or color of Board Bag), we recommend the following fastest route:

  1. Process a return for a refund as outlined above.
  2. Place a new order for the desired item on our website.

This ensures you secure the correct product from current inventory without delay. If you prefer a direct exchange, please indicate this in your return request, and we will facilitate it subject to product availability. Any price differences will be charged or refunded accordingly.

Non-Returnable Items & Exceptions

To ensure safety, hygiene, and the integrity of customized or personalized gear, the following items from our menu cannot be returned or exchanged unless they arrive defective or damaged:

  • Build A Bar Workshop Components & Final Products: Due to their custom-configured nature tailored to your specific riding style, these are final sale.
  • Demo and Used Gear: Clearly sold “as-is” at a discounted rate. All sales are final.
  • Closeout Gear/Sale Items: Specifically marked as “Final Sale” or “Non-Returnable”.
  • Opened or Used Safety & Hygiene Items: This includes Booties, Gloves, Flotation and Impact Vests, Harnesses, and Harness Accessories if the hygiene seal is broken or signs of use are present.
  • Personalized or Customized Products: Any item modified per your specifications.

⚠️ Important: Items must be returned in new, unused, and resalable condition with original packaging and tags. Gear showing signs of use, water exposure, damage, or missing components will not be accepted and may be sent back to you at your expense.

International Returns (Outside USA)

As a global shop serving riders worldwide (excluding Asia and certain remote regions), we accept international returns. However, please note:

  • You are responsible for all return shipping costs and any applicable customs duties or taxes incurred during the return shipment.
  • Refunds will be issued in US Dollars (USD). Your financial institution will determine the final amount in your local currency, which may vary due to exchange rates.
  • Please mark the package as “RETURNED GOODS” on customs forms to avoid additional charges.

Defective or Incorrect Items

If you receive a defective item (e.g., a faulty Camera Mount) or an incorrect product (e.g., a Foil Board different from your order), contact us immediately at [email protected]. We will cover all return shipping costs and expedite a replacement or refund. Please include photos or a video clearly showing the issue.

Need Help with Your Return?

Our customer support crew, comprised of fellow riders, is here to help you navigate any issues.

Email: [email protected]
Response Time: Within 2 business days

Let’s get you back on the water with the right gear.