FAQ

Who is the Kite Boarding Shop for?

Our target clientele is the mobile, performance-focused rider. Whether you’re a freeride pro chasing gusts, a wingboarding enthusiast exploring new spots, or a foiling specialist fine-tuning your gear, we cater to your need for premium, reliable equipment. Our product range and global delivery are built for riders who value quality, innovation, and the freedom to ride anywhere.

What brands and products do you specialize in?

We focus on high-performance gear from top-tier brands like North, Duotone, Mystic, and Ozone. Our menu is curated for the serious rider, featuring:

• Core Riding Gear: Foil Kites, Control Bars, Foil Boards, Harnesses.
• Technical Components: Build A Bar Workshop parts, Hardware, Cameras and Mounts.
• Travel & Protection: Specialized Golf Board Bags, Compression Bags, Board Retrieval gear.
• Essentials & Value: Closeout Gear sales, Demo/Used Gear, Booties, Gloves, Fly Line Sets.

Our style is professional, adventurous, and solution-oriented, mirroring the spirit of the sports we serve.

Where do you ship from, and where do you deliver?

We operate from our coastal hub in Savannah, Georgia, USA (31419). We offer global delivery worldwide, with a commitment to connecting you with gear no matter your home break. Please note: Due to logistical complexities, we are currently unable to ship to a select few remote regions and parts of Asia. The checkout system will validate your address, or you can contact us beforehand.

What are my shipping options and costs?

⚡ Option 1: Standard Expedited Shipping
– Carriers: DHL or FedEx.
– Cost: A flat rate of $12.95 USD.
– Timeline: 1-2 business days order processing + 10-15 business days in transit.
– Best For: Balanced speed and value. Ideal for new foil boards, wings, or any gear you’re eager to use, with full online tracking.

🎁 Option 2: Free Global Shipping
– Carrier: EMS (International Postal Network).
– Cost: FREE on all orders over $50 USD (applied automatically at checkout).
– Timeline: 1-2 business days order processing + 15-25 business days in transit.
– Best For: Planning ahead. Perfect for stocking up on Essentials, Harness Accessories, or taking advantage of Closeout Gear sales.

How long will my order take to arrive?

Total delivery time = Processing Time + Transit Time.
Processing: All orders require 1-2 business days to be prepared and handed to the carrier.
Transit: Then, please allow:
  – 10-15 business days for Standard Expedited (DHL/FedEx).
  – 15-25 business days for Free Global Shipping (EMS).
Business days exclude weekends and public holidays.

Can I track my order?

Yes! Both shipping options provide tracking. For Standard Expedited (DHL/FedEx), you’ll receive a direct tracking link. For Free Shipping (EMS), you’ll get a tracking number to use on your local postal service’s website once the parcel enters your country. We believe in transparent, trackable delivery.

What payment methods do you accept?

We offer secure, encrypted checkout using: Visa, MasterCard, JCB, and PayPal. Your transaction security is our priority.

Is my payment information secure?

Absolutely. Our checkout process uses advanced encryption and security protocols to protect your personal and payment details. You can shop with confidence.

What is your return policy?

Confidence in your gear is crucial. We offer a straightforward 15-day return policy from the date you receive your order. To be eligible for a return:

• The item must be in its original, unused condition.
• All original tags, packaging, and accessories must be included.

How do I start a return?

To initiate a return, please contact our customer service team at [email protected] within the 15-day window. Provide your order number and details about the item you wish to return. Our team will guide you through the process and provide the necessary return instructions.

Are there any costs associated with returns?

Yes, please note the following:

• Return Shipping: The cost of shipping the item back to us is the responsibility of the customer.
• Original Shipping Fees: The initial shipping fee paid on your order is non-refundable.
• Once we receive and inspect the returned item, we will process a refund to your original payment method for the cost of the item(s).

What’s the best way to travel with my new gear?

We solve real riding problems! For traveling riders, we highly recommend pairing your new Foil Kite or Control Bar with our specialized Golf Board Bags or Compression Bags (find them in our website menu). This creates the ultimate travel-ready, protected setup for your adventures.

Do you sell demo or used equipment?

Yes! Check out our “Demo and Used Gear” section in the menu for great deals on quality, pre-ridden equipment. It’s a fantastic way for savvy riders to access premium gear at a lower cost.